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FAQ

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What to expect when placing an order

 

During checkout, you will need to upload a photo with good resolution and sizing, but no more than 6MB. Your photo should already have all adjustments made that you'd like. We won't edit your photo.

Agent Dossier Cards take a while to process and produce, and then ship to you. In some cases, it may take up to 10 business days after approval before you receive your order.

You should receive an email with a link to your card within 2 business days of placing your order. Your approval will be required before your cards are produced.

You can check the status of your order anytime by logging into your account. 'Awaiting Fulfillment' means your cards are still being produced or that we're waiting on your approval. When the production is complete, the status will be 'Awaiting shipment'. Once your cards ship out, you will receive an email containing a tracking number.

If you need assistance with an order, please submit our contact form. We'll get back to you as quickly as possible.

For all event related items, any orders cancelled after 3 weeks prior to the event date are subject to a 25% restocking fee.

 



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